Shipping Policy

This Shipping Policy describes how orders are processed and delivered by Hotkar, a brand owned and managed by Redpine LLP.

1. Order Processing
   All orders are processed within 24–48 hours after successful payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Coverage
   We currently deliver across India. However, certain remote locations may be unserviceable.

If your location is not serviceable, we will inform you and cancel the order with a full refund.

3. Delivery Time
   Orders are typically delivered within 3–7 working days from the date of dispatch.

Delivery timelines may vary depending on your location and external factors.

4. Shipping Charges
   Shipping charges (if any) are calculated and displayed at checkout before payment.

We may offer free shipping on selected products or orders from time to time.

5. Order Tracking
   Once your order is shipped, you will receive tracking details via email or SMS.

You can track your order using the provided tracking link.

6. Delivery Attempts
   Our delivery partners will attempt delivery up to 2–3 times.

If the delivery is unsuccessful due to customer unavailability or incorrect address, the order may be cancelled.

7. Delays
   Delivery may be delayed due to:

• Weather conditions

• Courier service issues

• Public holidays

• Unforeseen circumstances

We will try our best to keep you informed in such cases.

8. Customer Responsibility
   Please ensure that your shipping details (name, address, phone number) are accurate and complete.

Hotkar will not be responsible for delivery failures due to incorrect information provided by the customer.

9. Important Note
   We currently accept only prepaid orders. Cash on Delivery (COD) is not available.

10. Contact Us
    For any shipping-related queries, please contact us:

Email: info@hotkarfoods.com

Phone: 9284578727/ 9355418568

Address:
Hotkar (Redpine LLP)
At Post Palshi, Taluka Koregaon,
District Satara – 415011,
Maharashtra, India