Refund & Cancellation Policy
Effective Date: [Add Date]
At Hotkar Foods, we deal in food products. Due to their perishable nature, we follow a strict no-return policy.
1. Order Cancellation
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Orders can be cancelled only before dispatch.
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To cancel, contact us immediately at:
info@hotkarfoods.com -
Once the order is shipped, it cannot be cancelled.
2. No Return Policy
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We do not accept returns once the product is delivered.
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Opened or used products are not eligible under any condition.
3. Replacement / Refund Eligibility
We only provide replacement or refund in the following cases:
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The product received is damaged
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Wrong product delivered
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Product is defective or expired
4. Proof Requirement
To claim a replacement or refund:
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Unboxing video is mandatory
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Clear photos/videos must be shared within 24 hours of delivery
Requests without proper proof will not be accepted.
5. Lost Shipment
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If an order is lost in transit and not marked as delivered, we will provide:
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Replacement OR
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Full refund
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This is subject to confirmation from our courier partner.
6. Delivered but Not Received Claims
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If order status shows “Delivered” and the courier provides proof (OTP, photo, or confirmation),
No refund or replacement will be provided.
7. Refund Process
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Approved refunds will be processed within 5–7 business days
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Refund will be issued to the original payment method
8. Replacement Policy
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In valid cases, we may offer a replacement instead of a refund
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Replacement depends on product availability
9. Non-Refundable Situations
We do not provide refunds for:
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Change of mind
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An incorrect address was provided by the customer
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Delivery delays by courier
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Minor outer packaging damage (if product is intact)
10. Contact Us
Note: All disputes are subject to verification with our logistics partners. Hotkar Foods reserves the right to refuse any request that does not meet the above conditions.